Huawei Service Website Privacy Statement is a website operated by Huawei Technologies (Australia) Pty Limited ABN 49 103 793 380 of Level 6, Tower B, 799 Pacific Highway, Chatswood, NSW, 2067. (“Huawei”, “we”, “us”, or “our”).

What Data do We Collect About You?

We will collect the following data from you:

  • Your information such as name, phone number, email address and street address.
  • Device information such as Date of Purchase, Serial number, Issue Description.

How do We Use Your Data?

We will use your data only to provide you with device repair, replacement and delivery service requested.

The data is necessary for us to process and complete your request, and contact you regarding the specifics of the request.

How Long do We Store Your Data?

We will retain your personal data for no longer than is necessary for the purposes of service. Once the retention period (no more than 2 years from first submission) expires we will delete or anonymize your personal data unless otherwise required by laws and regulations.

Do We Share Your Data?

Transfer within the Australia:

We will not transfer your data outside Australia.

Share data with 3rd Party:

We will share your data with our authorized service centre and logistics service providers, such as Oscar Mobile Pty Ltd T/A HappyTel (ABN 32 167 012 562) and Star Track Express Pty Limited T/A Star Track (ABN 44 001 227 890), in order to provide devices service and transportation requested.

What are Your Rights and Options?

You have the right to access and correct your personal data by contacting us at

How to Contact Us?

You can contact us at

If you have any questions, comments, or suggestions, please visit the contact us page.

If you believe that Huawei does not process your personal data in accordance with this Statement or the applicable data protection laws, you can lodge a complaint.

How do We Update this Statement?

In the event that there are any changes to our collection and processing of your personal data we will inform you of such changes by appropriate methods, such as push notification, in advance.

Latest update: January, 2019

For more information, please read the Huawei Consumer Business Privacy Statement.