Huawei Service Website Privacy Statement

Experience.huawei.net.au is a website operated by Huawei Technologies (Australia) Pty Limited ABN 49 103 793 380 of Level 6, Tower B, 799 Pacific Highway, Chatswood, NSW, 2067. (“Huawei”, “we”, “us”, or “our”).

What Data do We Collect About You?

We will collect the following data from you:

  • Your information such as name, phone number, email address and street address.
  • Device information such as Date of Purchase, IMEI, Issue Description.

How do We Use Your Data?

We will use your data only to provide you with device repair, replacement and delivery service requested.

The data is necessary for us to process and complete your request, and contact you regarding the specifics of the request.

How Long do We Store Your Data?

We will retain your personal data for no longer than is necessary for the purposes of service. Once the retention period (no more than 2 years from first submission) expires we will delete or anonymize your personal data unless otherwise required by laws and regulations.

Do We Share Your Data?

We will not transfer your data outside Australia.

Transfer within the Australia:

We will not transfer your data outside Australia.

Share data with 3rd Party:

We will share your data with our authorized service centre and logistics service providers, in order to provide devices service and transportation requested.

What are Your Rights and Options?

You have the right to access and correct your personal data by contacting us from the contact page.

How to Contact Us Regarding Your Privacy Matters?

If you have any questions, comments, or suggestions, please visit, please visit the contact page.

If you believe that Huawei does not process your personal data in accordance with this Statement or the applicable data protection laws, you can lodge a complaint on the same page.

How do We Update this Statement?

In the event that there are any changes to our collection and processing of your personal data we will inform you of such changes by appropriate methods, such as push notification, in advance.

Latest update: July, 2019

For more information, please read the Huawei Consumer Business Privacy Statement.