Send-In Service – Experience Huawei Service

Experience the Huawei Service

G'Day, Welcome to the Huawei Service area!

Before you send-in your awesome Huawei device for treatment we want to make sure that you send in your device to the right place, for the best experience possible.

All Huawei carrier* provided devices need to be returned to the carrier. For any warranty and/or screen promise claims please contact your carrier as your first point of contact - for a fantastic solution!

If you have a non-carrier Huawei device, please click next to get started.
* (Carriers include, not limited to Telstra, Vodafone, Optus)

Please be notified an out-of-warranty inspection and logistics fee might be charged if the device is diagnosed with non warranty covered situations.

Customer and Return Delivery Details
Fields marked with an asterisk * are required
Booking number
Name*
First Last
Email*
Company
Return shipping address (Please DO NOT write Suburb, State here)*
Suburb (Please DO NOT write State here)*
Postcode*
Please enter a number from 0100 to 9999.
State*
Mobile Phone Number*
Device Type*
Consent*
Huawei's Privacy policy can be found here.
I agree to the Huawei Privacy Policy.

Device Details
Date of Purchase*
Date Format: DD dash MM dash YYYY
Serial No.*
Carrier*
Item shipped
- Battery
- Cable
- Charger
- Headphones
- Others

Warranty and Service Conditions*
The rights and entitlements provided to you by this Consumer Product Warranty are in addition to and do not derogate from any rights, entitlements and guarantees provided to you at law. Huawei Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Product repaired or replaced if the Product fails to be of acceptable quality and the failure does not amount to a major failure.

We strongly recommend that before you provide your Product to the Huawei Customer Service Centre you back-up onto an external device any consumer generated data you have stored on the Product. Huawei cannot guarantee that the repair/replacement process will not result in the loss, corruption or destruction of that data.

Replacement products or parts will be of the same or better specification and performance than the product or parts they replace but may be refurbished and not new. The replacement products and parts have a warranty period of 90 days or until the expiry of this Consumer Product Warranty, whichever is the later. This Consumer Product Warranty applies only in Australia, to Huawei Products purchased in Australia from Huawei authorised resellers.

This Consumer Product Warranty does not apply to the extent that the damage to or failure of the Product is caused by:
- Use of the Product other than for its ordinary and generally accepted purposes;
- Fair wear and tear or cosmetic damage;
- Handling, storage, installation or operation of the Product contrary to the instructions, specifications 3 and environmental requirements (including power supply) advised by Huawei;
- Unauthorised maintenance, repair, disassembly, alteration or modification;
- Misuse, abuse, negligence or accident;
- Use of the Product in conjunction with any device, accessory or software not approved by Huawei or any telecommunications network; and
- Spillages of food or liquid, software viruses, fire or acts of God.

This Consumer Product Warranty does not apply:
- If the product identification and/or serial numbers on the Product have been defaced, altered or removed;
- to the repair or replacement of consumables, if any; or
- to any third party hardware or software. To the extent permitted by law Huawei is not liable for loss, corruption or destruction of data stored on the Product, loss of or damage to third party hardware or software or for any special, indirect or consequential loss or damage. If on delivery of the Product to the Huawei Customer Service Centre it is found that there is no failure of the Product, or that the failure is not covered by the guarantees provided by the Australian Consumer Law or this Consumer Product Warranty Huawei, reserves the right to charge you the reasonable costs it has incurred.

Huawei might contact you for feedback regarding your experience which will be used for quality improvement and training purposes.

If you have any questions or require any further information please contact Huawei Customer Care 1300 482 934 or visit HUAWEI Support
- I have read and agree to above conditions
Email
This field is for validation purposes and should be left unchanged.

Booking

Experience the Huawei Service

Customer and Return Delivery Details

Device Details

Fault Details